Privacy Policy

Privacy Policy

Revital Health is committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and health information. It applies to all services provided by Revital Health across all clinic locations and online.

1. Who We Are

Revital Health is an integrative health clinic operating from the following locations:

  • Perth (Principal Clinic): 126c Hobart Street, Mt Hawthorn WA 6016

  • Bunbury — consulting location

  • Dunsborough — consulting location

  • Online / Telehealth — national and international clients

The entity responsible for managing your personal information is Revital Health, operated by Jodi Duval.

2. What Information We Collect

We collect personal information that is reasonably necessary to provide you with health and wellness services. This may include:

  • Contact details — name, address, phone number, email address

  • Date of birth

  • Health and medical history, including current and past conditions, medications, and supplements

  • Functional and pathology test results (including organic acids, fatty acid panels, DUTCH hormone testing, microbiome mapping, DNA health analysis, and similar advanced health assessments)

  • Consultation notes and treatment records

  • Payment and billing information (processed securely via third-party payment systems)

  • Emergency contact details

  • Information provided through intake or consent forms, correspondence, podcast enquiries, or educational enrolment

Health information is classified as sensitive information under the Privacy Act 1988. We only collect sensitive information with your consent or where otherwise permitted by law.

3. How We Collect Information

We collect information directly from you wherever practicable — including through:

  • Online and in-person intake and consent forms

  • Consultations (in-person, phone, or video)

  • Our online booking system

  • Email and written correspondence

  • Website enquiry forms

  • Third-party laboratory and testing services (where you have authorised this)

We may also receive information from other health professionals involved in your care, where you have provided consent.

4. Why We Collect and Use Your Information

Your information is used to:

  • Provide naturopathic, nutritional, and integrative health consultations

  • Maintain accurate and complete health records

  • Communicate with you regarding appointments, test results, and treatment plans

  • Process payments and manage bookings

  • Comply with legal and regulatory obligations

  • Improve the quality and safety of our services

  • Send relevant health and clinic communications, where you have opted in

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared in the following limited circumstances:

  • With other treating practitioners — where clinically appropriate and with your consent

  • With laboratory and testing services — to order or interpret functional health tests you have consented to

  • With third-party service providers — including our secure practice management software (Cliniko), payment processors, and communication platforms. These providers are contractually required to protect your information and may not use it for their own purposes

  • Where required by law — including mandatory reporting obligations or court order

  • In an emergency — where disclosure is necessary to prevent a serious threat to health or safety

6. Overseas Disclosure

Some of our third-party service providers (including cloud-based practice management and communication platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards equivalent to the Australian Privacy Principles.

7. Storage and Security

Your personal and health information is stored securely using industry-standard systems. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Health records are retained in accordance with applicable legal requirements. Records for adults are generally retained for a minimum of 7 years from the date of last entry. Records for children are retained until the child turns 25 years of age, or for 7 years from the date of last entry — whichever is later. When information is no longer required and legal retention periods have been met, we securely destroy or de-identify it.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of information that is inaccurate, incomplete, or out of date

  • Withdraw consent for specific uses of your information (subject to any legal obligations)

  • Lodge a complaint about how your information has been handled

To make an access or correction request, please contact us in writing using the details below. We will respond within a reasonable timeframe and in accordance with the requirements of the Privacy Act.

9. Marketing and Communications

We may send you health-related newsletters, clinic updates, or educational content only where you have opted in to receive these communications. You may unsubscribe at any time by using the unsubscribe link in any email or by contacting us directly. We do not use your health information for direct marketing purposes.

10. Website and Cookies

Our website (revitalhealth.com.au) is hosted on Squarespace. When you visit our website, information such as your IP address, browser type, and pages visited may be automatically collected by Squarespace's analytics systems. This data is used in aggregate to understand how our website is used and to improve user experience.

Squarespace may use cookies to support website functionality and analytics. You can adjust your browser settings to manage cookie preferences.

11. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, we encourage you to contact us in the first instance. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of last revision.