Booking, Cancellation & Clinic Policies

These policies apply to all appointments and services at Revital Health, including consultations at our Perth, Bunbury, and Dunsborough locations, as well as all Telehealth appointments. By booking an appointment with Revital Health, you agree to the following terms.

1. Clinic Locations

• Perth (Principal Clinic): 126c Hobart Street, Mt Hawthorn WA 6016

• Bunbury — consulting location (address confirmed upon booking)

• Dunsborough — consulting location (address confirmed upon booking)

• Telehealth — available nationally and internationally via video or phone

2. Booking & Payment

Full payment is required at the time of booking for all initial naturopathic consultations and all Telehealth appointments.

Follow-up appointment payment requirements will be confirmed at the time of booking. Payment may be made via the methods available through our online booking system. All prices are in Australian dollars (AUD) and are inclusive of GST where applicable.

3. Cancellation Policy

We understand that plans change. Please notify us as soon as possible if you are unable to attend your appointment. The following policy applies to all appointment types.

Notice given

• 24 hours or more before appointment: Full refund of the amount paid

• Less than 24 hours before appointment: 50% of the amount paid will be retained; 50% will be refunded

• No-show or no notice given: The full booking amount is non-refundable

To cancel or reschedule, please contact us via email at info@revitalhealth.com.au or by phone on 0449 597 431 as soon as possible. Cancellations received outside business hours will be timestamped at the time the message is received.

Cancellation fees reflect the cost of the practitioner's reserved time and cannot be applied as credit toward future appointments.

4. Rescheduling

Rescheduling requests made with 24 or more hours notice are accommodated without penalty, subject to availability. Rescheduling requests made with less than 24 hours notice are treated under the cancellation policy above.

5. Late Arrivals

Please arrive on time for your appointment. If you arrive late, your consultation time may be reduced to avoid disruption to other clients. The full appointment fee still applies. If you are running late, please contact us as soon as possible.

6. Telehealth Appointments

Telehealth consultations are conducted via video or phone. Full payment is required at the time of booking. Please ensure you are in a private, quiet environment with a stable internet or phone connection at the time of your appointment.

Where technical failure is on our end, we will reschedule at no additional cost. Where technical failure is on the client's end, the standard cancellation policy applies.

7. Wellness Modalities & Equipment-Based Services

Services including Hyperbaric Oxygen Therapy (HBOT), infrared sauna, red light therapy, PEMF therapy, and BioMat therapy are subject to availability and practitioner recommendation. Prior to using any equipment-based modality, clients are required to complete a relevant health screening and consent form.

8. Health Information & Intake Forms

New clients are required to complete an intake form prior to their first appointment. Please ensure your health history, current medications, and supplement use are accurate and up to date at the time of each appointment.

9. Practitioner Changes

Revital Health is a multi-practitioner clinic. While we make every effort to ensure continuity of care, your appointment may occasionally be seen by a different qualified practitioner within the clinic. You will be notified in advance where this occurs.

10. Children & Paediatric Consultations

Consultations for children under 18 years of age require the presence of a parent or legal guardian for the full duration of the appointment. Written consent from a parent or legal guardian is required prior to treatment.

11. Right to Decline Service

Revital Health reserves the right to decline or discontinue services to any individual where the safety of clients, practitioners, or staff cannot be assured, or where our code of conduct is not met.

12. Feedback & Complaints

If you have a concern about your experience at Revital Health, please contact us directly in the first instance. If your concern is not resolved to your satisfaction, you may contact the Australian Natural Therapists Association (ANTA) or the relevant state health complaints body.